Contact support
To open a support case, email us at hi@staticmaker.com. Include the email address of your SendReplay account and, for sending issues, the webinar topic or date — it helps us find it in your send log fast.
- Support hours: Monday to Friday, 9:00 AM – 6:00 PM Singapore Time (GMT+8), excluding public holidays.
- First response time: we respond to every support request within one business day.
- Phone & live support: we don't currently offer phone or live chat support — email is the fastest way to reach us and is monitored throughout support hours.
Knowledge base & resources
- Documentation — connecting Zoom, templates and merge tags, sender details, review mode.
- Troubleshooting guide — replay not sent, wrong segment, domain won't verify.
- Privacy Policy · Terms & Conditions
Common questions
My webinar finished but nothing was sent
Check three things: the webinar was recorded to the cloud (local recordings never reach Zoom's cloud), registration was required for the webinar, and your subscription is active. The webinar page shows the send status and the reason for any skip. See the troubleshooting guide.
Everyone got the "attended" email
Zoom did not produce an attendance report for that webinar within our retry window, so we treated every registrant as attended rather than tell someone they missed a webinar they sat through. The webinar page flags this. Increasing the send delay in Settings → Sending gives Zoom more time.
Emails are sent from replays@mail.sendreplay.com, not my address
Every replay is sent from our address under your From name, so registrants see your name, and replies go to your reply-to email. Set both in Settings → Sending. Sending from your own domain is not available yet; tell us if you need it.
How do I cancel my subscription?
Go to Settings → Billing to open the billing portal, where you can cancel any time. Access continues to the end of the billing period.
How do I remove the app from Zoom?
Disconnect from the SendReplay dashboard, or remove it at zoom.us → App Marketplace → Manage → Added Apps. Our stored Zoom credentials are deleted immediately either way. Full steps are in the documentation.
How do I delete my account and data?
Email hi@staticmaker.com from your account email and we'll delete your account, connections, templates, and send history including registrant records.